Once your order is placed, you’ll receive a confirmation email with your order number and summary. If you don’t see it in your inbox, be sure to check your spam folder. Still no email? Feel free to contact us at customerservice@stepevi.com — we’ll be happy to help.

When your order has been dispatched, you will receive an email with the tracking details so you can follow the status of your delivery. Orders may be shipped in multiple boxes and could arrive on different dates, depending on stock availability and warehouse location.

Our team begins preparing orders quickly to ensure timely delivery. This means we’re unable to make changes or cancel your order once it’s confirmed. However, you’re always welcome to return your purchase within 14 days and place a new order.

You can update your shipping address during the checkout process before the order is placed. Be sure to select the correct shipping country and fill in your details carefully. Once your order is confirmed, we’re unable to modify the shipping address.

All prices include taxes (e.g. VAT) and duty fees.